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SEARCHING FOR A PRODUCT
How do I search by brand?
The quickest way to find your favorite brand is by using our 'Shop By Brand' option. The 'Shop By Brand' search box’s located in the left corner of every page on SandTropez.com/OneOfAKindLady.com. The brands are listed alphabetically.
How else can I search for a product?
You can also search by keyword(s). Type in any word)s) associated with the product you are looking for in the search box on the right hand corner of the website and click 'Go'.
I am ready to buy a product from my wish list. How do I put in my shopping cart?
Click on 'wish list' on the very top of the website to view your list. Once you find the items you are ready to purchase, simple check the box to the left of the products. Then click 'Move to Cart' on the bottom of the wish list. Your products will be put into your cart for you to purchase.
SHOPPING CART & CHECKOUT
How do I view my shopping cart?
To view your shopping cart, simply click on the 'shopping cart' link on the very top of the website.
How do I continue shopping after I place an item in the cart?
Once you have placed an item in your cart or are looking at your shopping cart, it is very easy to continue shopping. Simply click on the link that says 'Continue Shopping' . This link will take you to the area of the website where you last were browsing.
How do I redeem a coupon or discount code?
To redeem your coupon or discount code, firs put your chosen products into the shopping cart. When checking out, it will ask you if you have an coupon code. Type in the code in that box and click apply. The amount or discount will be deducted from your total order.
I am returning customer, do I need to login to continue checking out?
Yes, you need to log in to your account when prompted to continue checking out. Once your check out cart appears again, you may edit your ship to or bill to information by clicking the edit button in each box.
I am a new customer. Do I need to register?
Yes, when checking out you will be prompted to complete a very simple registration. This allows us to e-mail you when items are shipped and for tracking orders and allows for easy checkouts in the future. Once you are registered, you will be able to log in during each visit to SandTropez.com/OneOfAKindLady.com to view wishlists, your order history and more.
How do I log in to my account?
On the very top of the website you will see a 'Login' link. Once this is clicked, you will see that returning customers only need to put in their e-mail address and password. New Customers, need to register and create an account, this will take less than a minute.
I forgot my password, what do I do?
If you click on 'Login' on the very top of the website, you will see the words 'returning customers' on the right hand side. Under the request for e-mail and password, you will see a link that says 'Forgot Your Password?' . This link will help you retrieve your password.
Where do I find the security code on my credit card?
On American Express Cards, the 4 digit security code can be found above the credit card number. For Mastercard, Visa and Discover - the security code can be found on the back of the card - it would be the last 4 digits of the number you find on the back of the card.
When will my credit card be charged?
Your credit card will be charged when the order is shipped
Which credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover
Is my shopping experience with SandTropez.com/OneOfAKindLady.com secure and safe?
When your registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. SandTropez.com/OneOfAKindLady.com uses an advanced form of SSL software available: 256-bit encryption by GeoTrust.
SHIPPING & DELIVERY
When will my order be shipped?
Most orders are shipped 24-48 hours within receipt of order. We ship Monday through Friday. Orders placed on Saturday and Sunday will be shipped the following Monday or Tuesday. We do not ship on major holidays. Orders placed on major holidays will be shipped the next business day.
How is my order shipped?
All standard orders are shipped with USPS Parcel Post. If you need your package expedited, you have a choice of using UPS 3 Day Select, 2nd Day Air or Overnight.
Can I track my order?
A tracking number will be e-mailed to you once your order is shipped. You can track your order during its shipping at www.usps.com
How much will my shipping cost?
At checkout, you can fill in your shipping zip code and choose your preferred method of shipping. A shipping cost will be automatically be generated for you to view.
Do you ship outside the USA?
We ship anywhere in the world. For International Orders please feel free to e-mail us your order and we will provide a quote for international shipping. The e-mail address is Orders@SandTropez.com. You can also call, the telephone number
(732) 542-9400
Do you ship to APO addresses?
Yes, we do ship to APO addresses. Please feel free to e-mail us your order we will e-mail back a confirmation along with shipping rates. You can also call us at (732) 542-9400. All APO shipments are shipped via the US Postal Service.
Do you ship to PO Boxes?
Yes, we do ship to PO Boxes. Please note, all orders going to PO Boxes will be shipped via the US Postal Service.
RETURN POLICY
What is your Return Policy?
SandTropez.com/OneOfAKindLady.com accepts returns only on damaged products or items ordered in the wrong size, for exchange only with the replacement of the same item or the correct size, within 15 days of receipt. We will not accept returns on de-tagged or used
merchandise. Any merchandise that has any odor of perfume or cologne will not be accepted back to SandTropez.com/OneOfAKindLady.com. Sale items are not returnable unless damaged.
How do I return a product?
You can talk to a sales manager via:
Phone: (732) 542-9400
(Monday-Friday, 9am - 5pm EST)
E-mail: Info@SandTropez.com
to receive a Return Authorization Number and further instructions.
A full credit will be issued upon receipt of merchandise in SandTropez.com/OneOfAKindLady.com warehouse. Shipping is not credited unless it is an error made by SandTropez.com/OneOfAKindLady.com.
NO REFUNDS! Exhanges only for same item(s) ordered. All sales are final, no returns except for damaged items or items ordered in the wrong size. Only those items can be returned, either for a different size or to replace the item(s) damaged in shipping.
VENDORS & DISTRIBUTORS
I have a fabulous product line that would fit in perfectly on SandTropez.com/OneOfAKindLady.com's website. How do I get my line in your hands?
We are always looking for new lines, interesting brands and hot new items.
Please feel free to call us at (732) 542-9400 or e-mail to Peter@SandTropez.com to tell us a little bit about your line.
QUESTIONS ABOUT PRODUCTS OR SERVICES
Who can I contact with any questions about SandTropez.com/OneOfAKindLadies.com`s products or services?
If you have any questions on any of our products or services, please email us at info@SandTropez.com or call us at (732) 542-9400
